Shipping policy

Shipping Policy

At Elnye, we aim to deliver your favorite bags safely and conveniently to your doorstep. We are committed to providing a smooth and reliable shopping experience across Pakistan.

1. Delivery Locations

We currently offer delivery across Pakistan, including major cities and other serviceable areas through our courier partners.

2. Order Processing

Orders are processed after successful placement on our website.

Our team may contact you to confirm your order, delivery address, and contact details before dispatch.

Processing times may vary depending on order volume, product availability, and public holidays.

3. Delivery Time

Estimated delivery times depend on your location and courier service.

Delivery may take longer during public holidays, promotional sales, bad weather, or unexpected courier delays.

We will make reasonable efforts to ensure your order reaches you as soon as possible.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated before order confirmation.

Any free shipping promotions will be subject to the conditions mentioned in the relevant offer.

5. Cash on Delivery (COD)

Elnye offers Cash on Delivery on eligible orders.

Customers are requested to keep the exact order amount ready when the courier arrives.

Please provide a valid phone number so our team or courier partner can contact you regarding delivery.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, or another available communication channel.

You can use the tracking information to check your shipment status.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details, including their full address, city, and contact number.

If delivery fails due to an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.

Additional delivery charges may apply for reshipping.

8. Delayed or Lost Shipments

Although we work with reliable courier partners, occasional delivery delays may occur due to circumstances beyond our control.

If your order appears delayed or you have not received your parcel within the expected timeframe, please contact our customer support team.

We will assist you in checking the shipment status with our courier partner.

9. Damaged Packages

Please inspect your parcel upon delivery.

If you receive a damaged or incorrect product, contact us within 24 hours of receiving your order and provide your order number along with clear pictures or an unboxing video.

Our team will review your complaint and assist you according to our Return & Refund Policy.